Our Managed Services team is seeking a Citrix Specialist, with a solid introduction to Citrix support, to come and join the team. The primary function of the role is to support our Citrix clients, and provide ongoing Microsoft Server and Citrix IT operations to our corporate and government clients.

The primary responsibilities will be:

• Citrix level 2 Support
• Technical requirements gathering
• Working with team members to devise appropriate technical solutions
• Implementing Citrix solutions onsite
• Citrix maintenance and upgrades
• Proactive and reactive technical support as required for existing customers
• Providing excellent customer service and maintaining SLAs
• Documenting practices as needed
• Assisting across the team as needed

You will come to us with:

• Has more than 3 years of proven experience in an IT support role within a Microsoft environment
• Citrix Product suite knowledge and some support experience to level 1 and 2;
• Citrix Provisioning experience will be well regarded
• Good knowledge of Windows 2003 / 2008 Server
• Good Knowledge of Active Directory and Group Policies
• Understanding of ITIL and Change Management practices
• CCA or CCEA certification preferred, MCSA/MCSE acceptable
• Excellent interpersonal skills, a great track record with client relationships
  Excellent time management and organisational skills
• Accuracy and attention to detail
• Access to a reliable vehicle