Level 2 Support Engineer
Permanent role
CBD based
Salary up to $65,000 dependent upon experience

My client are a service provider of data centre, cloud, infrastructure management and communications. Steady growth has resulted in the need for a talented second line engineer to join the team.

Key responsibilities

• Resolving client technical support issues
• To take ownership of problems escalated to the second and third level technical support.
• Provide 2nd level troubleshooting for servers, OS, Citrix applications (Xen App and Xen Desktop), VMware vSphere farms and perform support for networks including WANs, Internet connection, Routers, Firewalls, email and web security.
• Proactive monitoring of client systems
• Reporting on system status to clients
• Ensuring high levels of customer service are maintained at all times
• Ensuring all required documentation is completed in an accurate and timely manner
• Ensure that all processes and procedures are followed to the highest professional levels
• Willingness to be available for support after hours, if required

Skills required

• Tertiary degree in computer science or similar is essential.
• A Microsoft MCP certification or equivalent is required.
• Another certification is required, such as Cisco CCNA, Citrix CCA, ITIL Foundation etc
• 2-3 years' experience and knowledge with Windows Server OS including Windows 2003 and 2008.
• 2-3 years' experience with backup and anti-virus systems is essential.
• Strong working knowledge of DNS, DHCP is required
• Solid experience with Active Directory management and policies
• Working knowledge of virtualisation technologies like VMware and Citrix is essential
• Good understanding of Network Design, TCP/IP, routers and firewalls concepts
• Proven experience in structured troubleshooting;
• Excellent written and verbal communication skills;
• Unquestionable integrity and honesty in all dealings;
• Ability to multi-task, prioritise the work and perform under pressure
• Maintaining a professional approach to tailoring client's needs.
• Ability to work without supervision and integrate well in the team

To have a confidential discussion about this position please either apply, contact Ryan Harkin on 02 8234 3510, or email ryan.harkin@pra.com.au