Our client, a leading Global IT Outsourcer currently has an immediate opportunity for a Service Desk Analyst to join their team to based on client site in Mid-North Coast NSW. Initial 3 month contract with view to extend and potential opportunity to gain sponsorship.

This position is responsible for service to their customers as they contact the Service Desk for technical assistance. As part of your role, the Customer Support Analyst will ask the customer the appropriate questions to determine the severity and the nature of the problem. This information is logged into a service desk management system that will track the incident through to its completion.

To be considered for this role you will need to have:

• Lotus Notes, Active Directory experience
• Outstanding customer service skills
• Strong technical background, must be able to provide first/second level troubleshooting support for Microsoft Applications and Windows Active Directory
• Excellent telephone skills with the abililty to deal with all situations and to portray a customer service attitude over the phone
• Excellent problem diagnosis and solving skills
• Service Centre experience preferred

If your skills and experience match the above criteria, please apply via link below or contact Arianne Akber on 02 9464 5575 for further information.
Reference Number: 200127175